Frequently Asked Questions 

How do I pay and when do I pay?

Payment is required prior to commencing your stay. For further information on payment and cancellation policies please refer to our terms and conditions page

How much notice do I have to provide if I wish to cancel?

We require a 14 days notice period for you to cancel and receive a full refund.

What time is check in and check out?

Check is from 1pm onwards and check out is at 11am on your last day. If you arrival is delayed please contact us.

What are my responsibilities as a host family?

Families must provide a bed, breakfast, packed lunch (for younger students only) and evening meal Monday through Friday, and all meals on the weekends & have easy access to local transportation to and from the students course centre and a stable, caring environment. Host parents must submit an application, references, and are subject to a home visit by one of our experienced staff. Students bring their own spending money for personal needs, souvenirs, entertainment, and other incidentals.

May I host more than one student at a time?

Yes, you may host up to four students. Some families like to host more than one student, as it gives the students a companion. It also gives your family the chance to learn more about another culture. Up to 3 students may share a room and up to 4 in your home, but all must have their own bed.
 

What if there is a problem with our student?

Our local accommodation coordinators are available 24 hours a day, seven days per week if you have any questions or concerns. Our students must comply with all programme rules and our staff will ensure they follow these while with your family.